Adding a Friend
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To add another character as a friend in the game go to the Character > Friends screen, click on the Add Friend button at the bottom of the screen.

You will then be presented with a search screen to find the person you wish to add to your friends list.

So to add a friend simply type the name of the friend into the search box and click find, then click on the match (if a matching person is found) and they will now be added to your friend list and show up on Character > Friends.